We strive to provide excellent customer service and satisfaction with our products and services. If you are not completely satisfied with your purchase, you may be eligible for a refund subject to the following conditions:
Subscription Services: Refunds for subscription services are available within 7 days of the initial purchase date. After the refund period has expired, no refunds will be issued for subscription services.
One-Time Purchases: Refunds for one-time purchases, such as individual products or add-ons, are available within 7 days of the purchase date. After the refund period has expired, no refunds will be issued for one-time purchases.
Eligibility Criteria: To be eligible for a refund, you must provide proof of purchase and demonstrate that you have met the refund eligibility criteria specified in this Refund Policy. Refunds will not be granted for reasons other than those specified herein.
To request a refund, please contact our customer support team at [email protected] with the following information:
Your full name and contact information
Proof of purchase, such as an order confirmation or receipt
Reason for the refund request, including any relevant details or documentation
Our customer support team will review your refund request and determine your eligibility for a refund based on the criteria specified in this Refund Policy. We reserve the right to refuse refund requests that do not meet the eligibility criteria or are submitted after the refund period has expired.
If your refund request is approved, we will process the refund within 7 business days of receiving your request. The refund will be issued to the original payment method used for the purchase.
Please note that it may take additional time for the refund to be reflected in your account, depending on the processing time of your payment provider. If you have not received your refund within a reasonable timeframe, please contact us for assistance.
If your refund request is denied, we will notify you of the reasons for the denial and any options available to you. We are committed to providing transparent and fair refund processes and will work with you to address any concerns or issues.
You may cancel your subscription or terminate your account at any time by contacting our customer support team or accessing your account settings. Upon cancellation or termination, you will no longer have access to our services, and any remaining subscription fees will not be refunded.
We reserve the right to suspend or terminate your account and refuse any and all current or future use of our services for any reason, including but not limited to violations of these Terms or our policies, fraudulent or abusive behavior, or requests from law enforcement or regulatory authorities.
If your account is terminated for any reason, you may lose access to any data, content, or information associated with your account, and we will not be liable for any loss or damage arising from the loss of such data, content, or information.
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to the Refund Policy will be effective immediately upon posting on our website. Your continued use of our website and services after the posting of any modifications to the Refund Policy constitutes your acceptance of such changes.
You are responsible for regularly reviewing the Refund Policy to stay informed about any updates or changes. If you do not agree with the modified Refund Policy, you must stop using our website and services. We may also impose limits on certain features or restrict your access to parts of our website and services without notice or liability.
We may provide you with notice of material changes to the Refund Policy by sending an email to the email address associated with your account or by posting a notice on our website. It is your responsibility to ensure that your contact information is accurate and up to date.
If you have any questions or concerns about this Refund Policy or our refund processes, please contact us at [email protected]. We are committed to providing excellent customer service and value your feedback.
We will make every effort to address your inquiries and resolve any refund-related issues in a timely and professional manner.
In the event of any dispute, controversy, or claim arising out of or relating to this Refund Policy or your use of our website and services, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. We will make every effort to address your concerns and reach an amicable resolution.
If the dispute cannot be resolved informally, you agree to submit to the exclusive jurisdiction of the courts for the resolution of any legal proceedings arising out of or relating to this Refund Policy or your use of our website and services.
This Refund Policy shall be governed by and construed in accordance with the laws, without regard to its conflict of law principles.
If any provision of this Refund Policy is found to be unlawful, void, or unenforceable, such provision shall be deemed severable from this Refund Policy and shall not affect the validity and enforceability of any remaining provisions.
The invalidity or unenforceability of any provision of this Refund Policy shall not affect the validity and enforceability of any other provision of this Refund Policy, which shall remain in full force and effect.
If any provision of this Refund Policy is deemed to be unenforceable due to its scope, duration, geographical extent, or any other reason, the parties agree to negotiate in good faith to amend such provision to the extent necessary to make it enforceable.
This Refund Policy constitutes the entire agreement between you and Emykra regarding the subject matter herein and supersedes all prior or contemporaneous understandings, representations, warranties, and agreements, whether written or oral, regarding such subject matter.
No amendment, modification, or waiver of any provision of this Refund Policy shall be effective unless in writing and signed by both parties. The failure of either party to enforce any right or provision of this Refund Policy shall not constitute a waiver of such right or provision.
You acknowledge and agree that you have read this Refund Policy, understand its terms, and agree to be bound by its provisions. You further acknowledge and agree that this Refund Policy is fair and reasonable and not the result of fraud, duress, or undue influence.